We are writing to commend Kristin Baldwin McCarra for the outstanding kitchen design work she did for us between February 2022 and August 2023.
Our down to the studs kitchen renovation was a mammoth project, and included renovating adjacent rooms as well. Kristin's expert guidance during the design phase, and her subsequent support during construction were invaluable in clearing the way for a nearly flawless installation. Throughout this past year and a half, Kristin has exemplified your company slogan “to inspire, empower and support”. She did all three of those things for us on this project, and we thought you should know about our experience.
This being our first kitchen renovation, we were full of questions! In spite of our steep learning curve, Kristin consistently welcomed us whenever we arrived at the showroom, scheduled or not, and we never felt as though we were a bother. Early on, she thoroughly explained the differences between the cabinet lines American Cedar carries, as well as the significant differences between frameless and framed cabinets.
Kristin captured all of our “must have” ideas in her preliminary concept drawings. She also demonstrated her knowledge of construction and asked many questions about my plans for that process. Kristin was efficient with her time and always respected ours. She guided us where it was needed and offered her own ideas as refinement to ours. Her attention to detail and her efforts to thoroughly define the parameters of the project upfront resulted in concept drawings that ended up being very close to the final design, and the subsequent installation went smoothly and without any major problems.
My wife had concerns about off-gassing of the cabinetry, and Kristin found and relayed to her detailed and helpful information on this topic which was most appreciated.
In our early interactions with Kristin, we recognized her professional design expertise, and benefitted from her collaboration skills. As the project progressed, we felt that we had precisely the partner we needed to make our vision a reality. In short, we trusted Kristin. Looking back today, our confidence was well placed, and well earned. She is a great asset to your team and will likely bring many future projects to successful completion for your clients on behalf of American Cedar.
American Cedar & Millwork provides outstanding service and craftsmanship. They have a beautiful showroom with windows and cabinetry. They have been nothing but professional and helpful. Highly recommended.
These people are my go-to people for doors and windows, I send many clients there to select doors and windows for their projects, Tim Harris and Michele Durst are two of the most knowledgeable and professional people in the biz. We have had a long-term relationship that goes back 20 years!
I'm a deck and 3 season room builder in Raleigh NC. I have been with this company since they were called "Brooks" and now American Cedar and Millwork. This company listens to the customer, adapts to their needs and responds better than any company I have ever worked with. Their product is the best and the people are even better. They have long term employees which says a lot about the heart of the company. I would not buy from anyone else no matter the price. It feels like family each time I interface with anyone in Raleigh
We have found American Cedar & Millwork to be the most professional building supply company in our area. The sales reps are thorough and very well versed in the product lines, particularly Marvin products.
My wife and I have had the good fortune to work with Bryan Miller of American Cedar on the design and installation of our kitchen, bathrooms, and laundry room for our new home (still in construction phase). Very impressive!!! Bryan is deeply knowledgeable about cabinetry products and design. He has been responsive and attentive throughout the process. American Cedar carries a range of cabinetry and has a display of virtually all available designs and finishes—something for every taste and budget. Additionally, we were referred to Classic Granite and Marble for countertop selections. They also have an impressive selection and excellent staff.
What could have been a difficult experience – considering all the decision making involved – was made much more pleasant and positive by going with American Cedar. Special thank you to Bryan!!!
The design team at American Cedar was amazing! Georgia and Kristin were extremely attentive to our needs and went above and beyond to ensure our new kitchen reflected a classic cottage-like vibe. They shared innovative design tips from cabinet and drawer composition to subway tile to lighting. The Crystal cabinetry is a beautiful, high quality product that will last for years to come. Georgia and Kristin worked side by side with our contractor during the installation phase providing guidance and consult during a pandemic! The result is a beautiful kitchen that has become the heartbeat of our home. We just cannot thank them enough!
Kristin and her team helped us shape our outdated midcentury ranch kitchen into a modern and functional living space. She helped us transform our design goals into real products and prepared detailed drawings that made our contractor’s job painless. We’d recommend Kristin to anyone looking for a detail-oriented designer who is professional and efficient. Thank you!
Kristen, it really was a pleasure working with you. Your knowledge helped immensely with the decisions. Out of all the contractors we have been working with, you and ACM delivered exactly what you promised. Your communications made all the difference!
David Baldwin, at American Cedar, not only promised he could get me the material I was looking for, but he got it and delivered it to me in ½ the time that any other vendor could do for me! This was instrumental in meeting the deadline of my project at the Eastport Shopping Center. David also agreed to hold the product at his warehouse and to deliver it as needed. If I called David on a Tuesday to have 20 boxes delivered, he made it happen! Rocchi Construction will most definitely be reaching back out to David and American Cedar whenever we have a siding project to complete. Thanks for making everything so easy David!
Kristin is incredible. She helped us remodel our outdated, crumbling kitchen into our dream kitchen. Kristin worked with us through our ever changing budget, BIG DREAMS, and inability to make decisions with grace. She probably started our kitchen over- COMPLETELY- about six times when I would change the smallest detail. She literally thought of EVERYTHING. Thanks to COVID we also had to work through some manufacturing concerns and Kristin took on all the extra work without ever being asked. If you're remodeling- you need to go see her! Next up... master bath!
We just wanted to send a note of thanks. Even though we’ve partnered with American Cedar & Millwork for about 10 years, it’s been the last 2-3 years we’ve really gotten to know the level of expertise, customer service, and appreciation your company exudes toward us.
And it is not only us… but our clients too. We know they are in great hands when we send them your way. You treat our clients exactly as we would.
We also appreciate your generous support of our recently printed promotional booklet highlighting some of our award-winning work, along with some we’ve had the pleasure of collaborating with your team on.
It is refreshing to find good partners that are dependable, consistent, and hold the customer in such high esteem in our industry. It’s been a pleasure working with you and the AC&M crew, and we look forward to collaborating on many more projects well into the future.
I’ve been working with Randy Wolf @ American Cedar for over 30 years and he has been my go to guy for all our window, door, exterior cornice, trim and siding as well as our interior doors , trim and millwork. He is without a doubt the most knowledgeable and efficient salesperson I have ever delt with, and it’s a pleasure to partner with him and American Cedar for my companies building needs.
I look forward to many more years of working together…it is truly a pleasure working with him and American Cedar.
Great People to work with especially as a contractor. Gregg and everyone in there is always of great help and they always reply back in a timely fashion. And they are very knowledgeable in my opinion as well.
Windows Craft is a unique window and door replacement company in the greater Washington D.C. area. We sell, install, repair and replace historic and vintage style windows and doors which requires a high degree of design expertise. We have partnered with ACM and Dave Baldwin for over 25 years and have
Very knowledgeable staff and very friendly. Have everything you need to see and carefully explain their products they sell. Certainly not the most competitive pricing but listen if your in here your probably not working on a DIY your probably putting together a beautiful structure with the materials to match.
Being the top screen porch company in the Raleigh area and "the most demanding customer" at American Cedar, I need a lot of attention and I need deliveries to be on time every time! American Cedar (Kenny and Paul) have done this repeatedly. They are, by far, the best building materials supplier in the area! They have the best premium wood along with the best customer service!
We at One Call Services have worked with American Cedar for years. They are always very helpful and their showroom is a great resource for our customers. John Sheridan and I worked together recently on some large and complicated Marvin window orders. He was great to work with. Very knowledgeable and timely.
I have been a general contractor in the Rehoboth/Lewes area for over 25 years. I have had a great partner in American Cedar for a quarter of a century. I could not ask for a better vendor.
Mike Neal has developed a system that indoctrinates people with great talent and character. Their service is top shelf. My direct sales reps, Dennis Jacobs and Bryan Miller, provide me with the best in service and quality. They always aim to please.
I was referred to Kristin at American Cedar & Millwork by my contractor as I was having trouble finding a quality bathroom vanity. She and I spoke on the phone briefly before setting up an appointment to come into the showroom in Millersville. The first time I met with Kristin, I could tell she was going to be great to work with. She pulled samples based on our telephone chat and was very prepared. I loved the way it felt like a private session. She is a great listener and never made me feel like I was wasting her time. A custom vanity is not inexpensive and I could have taken my business anywhere but within five minutes of meeting her, she felt like someone who appreciated my business. No matter how many cabinetry options I asked her to price out or countertop samples to order, she remained attentive and patient. She has amazing customer service. That is very rare these days. I plan on working with Kristin again in the future for other home improvement projects.
